Close to the business. Responsible for the build.
We work with the people doing the work, find worthwhile improvements and carry them through to delivery. That is what we mean by forward-deployed engineering.
Discuss your projectYou can start without knowing the answer
You may know that work feels harder than it should, without being able to name a single bottleneck. That is a useful starting point.
We work through real examples with your team: where requests arrive, how information moves, where decisions wait and how exceptions are handled. The aim is to understand the operating problem before choosing a technical response.
Turn observations into an order of work
A long list of possible improvements is not a delivery plan. We weigh the importance of each issue against effort, dependencies, uncertainty and the disruption of changing it.
- Map a real workflow and the systems it depends on.
- Separate an unclear process from a missing software capability.
- Choose a useful first change with a named business owner.
- Agree how the team will judge whether the change helps.
Stay involved through delivery
Discovery and engineering stay connected. We test assumptions with the people who will use the system, build the agreed scope and adjust when real operating details change the picture.
Work can include internal software, tool integration, ecommerce improvements or repairs to an existing system. The engagement is shaped around the business need, with communication and decision responsibilities agreed up front.
Observe usage, then choose the next improvement
Deployment makes the change available. Observation tells us whether people can use it, where work still gets stuck and which exceptions need attention.
We can continue as an extended engineering team or hand over a completed scope. Ongoing involvement, access, documentation and support arrangements are agreed explicitly; embedded collaboration does not imply an on-site team or permanent availability.
A few useful answers.
How is this different from a fixed software project?
A fixed project starts with a sufficiently clear outcome and scope. Forward-deployed work keeps investigation, prioritisation and engineering closely connected when the right changes need to emerge from the work itself.
Will you need access to our whole business?
We agree the people, examples and systems needed for the initial scope. Access should be limited to what the work requires, with sensitive information handled through an agreed process.
Can this lead to a smaller project?
Yes. Discovery may identify one contained improvement or show that an existing tool can do the job. A large custom build is not a condition of working together.
Let’s find your
next improvement.
Tell us what you want to build, what is getting in the way, or simply where you are today.
Discuss your project No finished brief needed.What happens next
- Tell us what is happening.A short description of the work, problem or opportunity is enough.
- We examine the fit.We ask about the people, process and tools involved before suggesting a solution.
- We agree a useful first step.You leave with a clear scope, next action and honest view of what is still unknown.
A conversation can start before you have a technical specification or a fixed budget.
See how we work